What can be done to make sure our volunteers aren’t harmed emotionally or physically as a result of volunteering with us?
Working with power tools, young people, people with mental health issues, remote volunteering in people’s homes, volunteer drivers, volunteers mending things….I know of examples where volunteers safely carry out all these roles but I also know that organsiations have stopped projects being developed due to fears of what could go wrong.
It’s best practice for each volunteer role to have a corresponding Risk Assessment. You will almost definitely have carried out a Risk Assessment but it may just be in your head rather than on paper!
Writing it down means it can be shared with volunteers and other staff, it will also be there when you leave.
Identify the risks; How likely is it to happen and what’s the potential impact; Identify how to reduce the risks; Make a decision – is the risk worth involving volunteers?
Let’s look at 3 basic examples:
Helpline volunteer
What are the risks? * Sitting at the computer. * Too long looking at the screen. * Stress when learning the new role. * Emotional stress when dealing with difficult cases. * Fire in the building.
How likely is it to happen and what’s the potential impact ? * Limited volunteering hours so the likelihood is reduced. * Adapting to the role will depend on personal circumstances. * The nature of the helpline role will mean volunteers are dealing with difficult cases. * Fire is unlikely but could be very harmful.
How can the risks be reduced? * Ensure H&S info about desk and screen safety is shared * Ensure breaks are taken * Communicate with the volunteer about their health and how they are feeling * Ensure initial training includes dealing with emotional stress. Maintain a feedback regime to ensure volunteers share their emotions and experiences. * Ensure fire procedures are explained in full
Is it worth the risk?
Gardening Volunteer
What are the risks? * Injury caused by tool use * Lifting and carrying injuries * Cuts infected by tetanus or other infections * Incidents caused by lone working on a remote part of the garden
How likely is it to happen and what’s the potential impact? * Injury is likely due to the physical nature of the role. * Infections are unlikely but would have a huge impact. * Enclosed garden area but people to wander in.
How can the risks be reduced? * Ensure that tools are well maintained. * Ensure that volunteers are regularly instructed in tool use. * Ensure volunteers are given appropriate lifting and carrying training. * Ensure volunteers are given information about stretching and warming up. * Ensure volunteers are given information about infections. * Work in pairs or teams, within sight of each other at set times.
Is it worth the risk?
Admin Volunteer
What are the risks? * Sitting at the computer. * Too long looking at the screen. * Stress when learning the new role. * Fire in the building.
How likely is it to happen and what’s the potential impact? * Limited volunteering hours so the likelihood is reduced. * Adapting to the role will depend on personal circumstances. * Fire is unlikely but could be very harmful.
How can the risks be reduced * Ensure H&S info about desk and screen safety is shared * Ensure breaks are taken * Communicate with the volunteer about their health and how they are feeling * Ensure fire procedures are explained in full
Is it worth the risk?
Your volunteers will either be adults, who can make a decision about their own risk or under 18’s who will be involving their parents/career’s in the decision. If people are fully informed about what could go wrong and how the organisation reduces the risk they can make their own decision.
As the organisation asking them to get involved we have a “Duty of Care” and all organisation should make sure their volunteers are specifically included in their Public Liability Insurance (or their Employer Liability Insurance but volunteer’s aren’t employees so this needs to be discussed clearly with the insurance company).
The only way to ensure volunteers are never going to be harmed or stressed by getting involved in your work is to not include them. However if you can provide adequate resources and management time you can do all you can to make sure your volunteers are kept safe and happy.
There’s some really useful examples of risk assessments on the Health and Safety Executive website that can be adapted for your work.
http://www.hse.gov.uk/risk/casestudies/